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Privacy Policy

Privacy Policy

samotelhotels.com respects your privacy and is committed to protecting your personal information.

1. Information Collection

  • We collect personal information such as your name, contact details, payment information, and preferences to manage your bookings and enhance your experience with us.

2. Use of Information

  • The information collected is used solely to manage reservations, process payments, provide customer service, and enhance guest experiences.
  • Early check-in or late check-out may be arranged upon request and is subject to availability. Additional charges may apply.

    • 3. Information Sharing

  • We do not sell or share personal information with third parties unless required to process your booking or mandated by law.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access or disclosure. Our website uses secure technologies to safeguard payment transactions.

5. Your Rights

You have the right to access, update, or delete your personal information. For any inquiries or requests regarding your data, please contact us at samotelhotels@gmail.com

Refunds and Cancellations Policy

1. Cancellation Policy

  • Guests may cancel their reservations in accordance with the specific cancellation terms that apply to their booking type and rate plan.
  • Standard cancellation terms may allow free cancellations up to 48 hours before check-in. For cancellations within 48 hours of check-in, a cancellation fee equivalent to one night's stay may apply.

2. Refund Eligibility

  • If eligible, refunds will be processed based on the booking terms and conditions.
  • Refunds are available for cancellations made within the allowed cancellation window and for services that were not provided as promised.

3. Refund Processing

  • Refunds will be processed within 7–10 business days from the date of cancellation approval.
  • Once processed, the refunded amount may take an additional 5–7 business days to be credited to your bank account, depending on your financial institution’s policies.

4. Non-Refundable Rates

Some promotional or discounted rates may be non-refundable. In such cases, no refunds will be issued for cancellations.
If you have any questions regarding these policies, please feel free to contact us at samotelhotels@gmail.com. We are committed to providing a positive experience and are here to assist with any inquiries.